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Explaining Tech Like a Human

Explaining Tech Like a Human: IAAS, PAAS and SAAS

2, Feb 2026 3 minutes

Navigating the difference between the Chase and Catch with an expansion

6, Jan 2026 4 minutes

Momentum Strategy

Momentum Strategy: The Silent Force Behind Every Thriving Customer Relationship

16, Dec 2025 3 minutes

Simplifying Technical Terms with Human Analogies

5, Dec 2025 3 minutes

Still riding the energy from OAISYS 2025

Still riding the energy from OAISYS 2025

30, Nov 2025 1 minute

Pralhad at OpenSourceConf

What a moment - speaking at Open Source India 2025 in Bengaluru!

6, Nov 2025 1 minute

Light guidance than heavy correction

Why should CSMs prefer the light guidance than heavy correction?

19, Oct 2025 3 minutes

Schrödinger’s Cat Strategy

Schrödinger’s Cat Strategy : Managing the Unknown Until It’s Known

6, Oct 2025 3 minutes

How to Build a Constellation of Stars with Customer Stakeholders?

How to Build a Constellation of Stars with Customer Stakeholders?

27, Sep 2025 4 minutes

Mico moves in CX

Micro Moves that Spark Macro Changes in Customer Experience

22, Sep 2025 4 minutes

Pralhad as a TEDx Speaker

1x TEDx Speaker: A Stage, a Story, and 18 Minutes That Mattered

19, Sep 2025 3 minutes

Quantum Jump for AI Adoption in CS

Accelerating AI Adoption in Customer Experience: Quantum Jump

8, Sep 2025 4 minutes

Why Bandwagon Bias Blocks Strategic Relationships with Customers

5, Sep 2025 3 minutes

Value Workshops

Co-Host Value Workshops with Customers: A Strategic Playbook for CSMs

1, Sep 2025 4 minutes

Avoid Drama Triangle during customer Escalations

How to Avoid the “Drama Triangle” Trap During Customer Escalations

24, Aug 2025 4 minutes

Privacy Compliance

CSM Guide: Navigating Privacy Compliance in a Cloud-Native SaaS World

18, Aug 2025 4 minutes

Customer Lifetime Value

How Higher Customer Lifetime Value Fuels Longer Customer Retention?

12, Aug 2025 4 minutes

Difficult Conversations

How to Face Difficult Conversations Without Sounding Harsh with Customers?

8, Aug 2025 5 minutes

Engage with Underutilizing Customers

How to Efficiently Engage with Underutilizing Customers Without Risking ARR Reduction?

2, Aug 2025 5 minutes

Customer Tiering based on CLV

Why Customer Tiering Should Be Based on Customer Lifetime Value (CLV) Instead of ARR?

26, Jul 2025 5 minutes

Playrooms - time for change

Why Playrooms Are Gaining Momentum in Customer Success: A Shift from Control to Co-Creation

20, Jul 2025 4 minutes

7 Killer One-Liners for CSM During Their First Customer Introduction

16, Jul 2025 5 minutes

Top Security Concepts Every CSM Should Know in a Cloud-Native SaaS Company

9, Jul 2025 5 minutes

Signs that Customer Success is Heading for an Overton Window Shift

4, Jul 2025 4 minutes

Speaking at last

Why as a CSM speaking last becomes more impactful in the high stake escalation resolution meetings?

30, Jun 2025 5 minutes

Essentials to Know Before You Manage Multi-Region Accounts as a CSM

28, Jun 2025 4 minutes

Playroom value outcomes

Strategic Moves: Driving Outcomes Through Playrooms

21, Jun 2025 5 minutes

Dark Engagement Patterns Customers Dislike and How CSMs Can Avoid Them

14, Jun 2025 5 minutes

Engagement Playrooms

Essential Engagement Playrooms to Uplift the Customer Experience

8, Jun 2025 4 minutes

Playroom v/s Playbooks

Playrooms vs. Playbooks: What Sets Them Apart in Modern Customer Success

2, Jun 2025 4 minutes

Customer Milestones

Why visibility, alignment and timing is important when dealing with Customer Milestones

22, May 2025 4 minutes

LY Words to avoid

"LY" Words to avoid During the Trust-Building Phase with Customers

16, May 2025 3 minutes

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Content Note

The views and opinions expressed in this blog are entirely my own and do not reflect those of any current or past employers I have worked for. Any scenarios, examples, or case studies mentioned are purely fictional and are intended solely for illustrative and knowledge purposes.

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